Concierge Service
Our programs
An international fertility journey involves dozens of moving parts — clinics, agencies, attorneys, couriers, insurers, consulates, accommodation, travel — each with their own timelines, requirements, and points of contact. Managing all of this while also living your life, and while carrying the emotional weight of what you are going through, is an enormous ask.
The Family Prospects concierge service exists to take that burden off your shoulders. From your first appointment to your safe return home with your child, we coordinate everything — acting as your single point of contact, your advocate, and your guide throughout the entire process.
What is included
Provider selection & referral
We identify and refer you to the most suitable IVF clinics, egg donation agencies, third-party assisted reproduction agencies, sperm banks, reproductive attorneys, couriers, and insurers for your specific situation.
Programme & budget guidance
We review and explain all programme options and their associated costs — helping you make informed decisions without being misled by incomplete pricing or complex medical terminology.
End-to-end coordination
We coordinate all parties involved in your journey — clinic, agency, attorneys, courier, insurer — scheduling appointments, managing timelines, and keeping everything moving on your behalf.
Language support
We communicate with you in English, Spanish, French, or Italian — and liaise with all providers on your behalf, so nothing is ever lost in translation at any stage of your journey.
Travel & logistics
We research and coordinate flights, accommodation, and local transport for your entire stay — from your home country to your destination and back — including the return journey with your newborn.
Gamete & embryo transport
If your journey requires the international transport of sperm, eggs, or embryos, we refer you to specialist cryogenic couriers and coordinate the entire logistics process on your behalf.
Insurance referral
We refer you to specialist insurance providers for newborn health cover, intended parent travel insurance, and — where applicable — gestational carrier cover.
Newborn & return support
We assist with newborn logistics, baby care sourcing, consulate appointment coordination, travel documentation, and everything else needed to bring your child home safely.
How the concierge service works
01
Free consultation
We start with a free one-hour consultation to understand your situation and determine whether the concierge service is the right fit for you.
02
Agreement & onboarding
We formalize our partnership with a clear written agreement and begin building your personalized roadmap — provider options, timeline, and budget overview.
03
Active coordination
We coordinate all parties throughout your journey — with a dedicated case manager available within 24 hours on weekdays, 48 hours on weekends, and an emergency line at all times.
04
Safe return home
Our service does not end at birth. We remain by your side until you and your child are safely home — and beyond, if further support is needed.
Why families choose the concierge service
One point of contact
Instead of managing relationships with a clinic, an agency, attorneys, couriers, and insurers simultaneously, you have one trusted person handling it all.
Genuinely independent
We are not a clinic, an agency, or a provider. We are a consultancy — and our role is always to act as your personal advisor and advocate, helping you navigate your options and access the best available care for your specific circumstances.
Personal experience
We have been through IVF ourselves. We understands this journey from the inside — and that personal knowledge shapes every interaction with the families he supports.
Milestone-based fees
Our fee structure is spread across key milestones in your journey — so you are not paying everything upfront, and our incentives are aligned with your progress.
Important to know
Family Prospects is an independent consultancy and concierge service. We are not a medical provider, a law firm, an insurance company, or a travel agency. We do not provide medical, legal, or insurance advice. All clinical, legal, and insurance matters are handled by the qualified professionals we refer you to.
While we will do everything in our power to support your journey, we cannot guarantee that your desired outcome will be achieved. Our commitment is to provide the best possible professional service throughout the process — with complete transparency, dedication, and care.
Ready to have someone by your side?
Start with a free one-hour consultation with us. There is no obligation — and if the concierge service is right for you, he will explain exactly what it involves, what it costs, and how it works.
Available in English · Español · Français · Italiano